Last updated: January 2026
At The Gadget Xchange, we aim to ensure our customers are satisfied with their purchase. If you experience an issue, we’re here to help.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
The item must be returned within 14 days of the original purchase date
You must provide valid proof of purchase
The item must be returned in its original condition, where possible
Returns requested outside of the 14-day period may not be accepted.
2. How to Request a Return or Refund
If you wish to request a return or refund, you must:
Contact the store where the purchase was made, or
Email our team at info@thegadgetxchange.co.uk
All requests will be reviewed by our team before a decision is made.
3. Review Process
Once we receive your request:
Our team will review the return request and supporting information
We may ask for additional details or evidence, such as photos or further proof of purchase
We will confirm whether the return is approved
No replacement or refund will be issued until the review process has been completed.
4. Refunds and Replacements
If your return is approved:
We will offer either a replacement or a refund, depending on the circumstances
Refunds will be issued using the original method of payment where possible
Replacements will be provided subject to stock availability
Please allow a reasonable processing time once your return has been approved.
5. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or other reasons. These will be assessed on a case-by-case basis during the review process.
6. Proof of Purchase
All returns and refund requests must be accompanied by valid proof of purchase, such as:
A receipt
An order confirmation
Other acceptable purchase documentation
Without proof of purchase, we may be unable to process your request.
7. Contact Us
If you have any questions about this Refunds & Returns Policy, please contact us:
Email: info@thegadgetxchange.co.uk
