From Fair to Pristine, here’s how we define device quality.
When you're shopping for a pre-loved device, we want you to feel confident about exactly what you’re getting. That’s why every phone, tablet, laptop and console we sell is fully tested, certified and guaranteed to be 100% functional — regardless of cosmetic grade.
To keep things clear and transparent, we use three grading levels to describe the physical condition of each device: Fair, Good and Pristine. These grades relate to appearance only, not performance. Every device must meet our strict technical standards before it’s offered for sale.
Pristine Condition
Our highest-quality devices.
Appearance:
Like new. These devices look almost identical to brand-new models, with no visible marks, scratches or signs of use. Some may be open-box units or manufacturer-sourced devices that have seen minimal handling.
Functionality:
100% fully functional with excellent performance.
Batteries meet strong health standards (typically 90-100% capacity) and all components are genuine or of equivalent quality. Ideal for customers who want the best possible condition without paying full retail price.
Good Condition
Appearance:
All phones in this category are fully tested and 100% functional. They show light signs of use such as small scratches or minor marks, with no impact on performance. Screens are clear and responsive, batteries perform well, and all features work as intended.
Each device is professionally checked, factory reset, and ready for immediate use — a great balance of quality and value.
Functionality:
100% fully functional with reliable performance for normal use.
Battery health meets our minimum standards and all features operate as expected.
Fair Condition
Appearance:
Clear cosmetic wear. The device may have visible scratches, small dents or marks that don’t affect functionality. Screens may have light surface scratches that are only noticeable when the display is on.
Functionality:
Fully functional with solid everyday performance.
Battery health meets our minimum requirement and all features operate correctly. A great choice if you want maximum savings without sacrificing usability.
